How
Single Point of Contact
A corner stone of ClampOn’s sand management and support work is our single point
of contact. Regardless of the size of operation, we will assign an engineer to
the contract. We recommmend regular meetings between the ClampOn support engineer
and the operational environment, further on we involve our engineer deeply in
the operators sand management issues. Participation in internal sand management
meetings, seminars or training courses is a good way of doing this. All our support
engineers are certified to travel offshore, hence meetings offshore and minor
field service work can also be done by the same person. Having a single point
of contact as a sparring partner concerning sand production issues makes operations
easier and more effective.
Day-to-day sand monitoring, planning, and coordination of sand monitoring during
well testing, routine maintenance, repairs, modification, upgrades or new builds
are all examples of operations where the support engineer will be useful.
Technical Solutions
Providing efficient support is a different matter for each operation. In many
cases it has been possible to give ClampOn direct access to all relevant data
and systems. In other cases, we depend on manual or automated e-mail correspondence.
There even exists a case where the processing equipment for sand monitoring is
located with ClampOn and the operator access the data from ClampOn. Putting the
necessary infrastructure in place is often what takes most time when setting up
a support contract. However, it is always possible to find a solution that works.
